Shipping Policy

Habitats At Home enclosures are built and dispatched from our factory at 9/6 Bon Mace Close, Berkeley Vale NSW 2261. We deliver within Australia only. All prices are in Australian dollars and include GST.

Dispatch times

Enclosures are built to order, and the current lead time is shown on each product page. Lead times and delivery times are estimates. Once your order has been sent, the freight company will send you tracking details.

How your enclosure is shipped

Enclosures are sent flat-packed, and the delivery method depends on the size.

Enclosure Delivery method
Benchmark Series 600 × 600 × 600 and 900 × 600 × 600 mm Home delivery, in a carton
All other Benchmark Series sizes Depot collection, on a custom-built pallet
Benchmark Series 2400 mm wide Depot collection only
Signature, custom and other enclosures Freight quoted when you order

Freight costs

Freight depends on the enclosure size, how many you order and your postcode, and the exact price is shown at checkout before you pay. Benchmark Series freight starts from $59 for home delivery and $124 for depot collection, including your custom-built pallet.

Queensland, WA and NT each have two freight options. South QLD is postcodes 4000 to 4709, and North QLD is 4710 and above. Perth metro is postcodes 6000 to 6199, and Regional WA is 6200 and above. Darwin is postcodes 0800 to 0849, and Rest of NT is 0850 and above. At checkout, please choose the option that matches your postcode. We check every order, and we'll contact you if the option chosen doesn't match your address.

Freight for 2400 mm wide Benchmark Series enclosures going to the Mackay region is quoted separately. Freight to WA postcodes 6700 and above, and to Meekatharra (6642), Laverton (6440) and Denham (6537), is also quoted separately, so please contact us before you order.

Benchmark Series pallet sizes and weights

Enclosure (W × D × H mm) Pallet size (cm) Total weight
1200 × 600 × 600 127 × 67 × 29 43 kg
1500 × 600 × 600 157 × 67 × 29 51 kg
1800 × 600 × 600 187 × 67 × 29 61 kg
2100 × 600 × 600 217 × 67 × 29 69 kg
2400 × 600 × 600 244 × 67 × 28 77 kg
600 × 600 × 900 96 × 67 × 29 35 kg
900 × 600 × 900 97 × 95 × 29 48 kg
1200 × 600 × 900 127 × 95 × 29 58 kg
1500 × 600 × 900 157 × 95 × 28 69 kg
1800 × 600 × 900 187 × 95 × 28 82 kg
2100 × 600 × 900 217 × 95 × 28 93 kg
2400 × 600 × 900 244 × 95 × 28 103 kg
900 × 600 × 1200 126 × 96 × 28 58 kg
1200 × 600 × 1200 127 × 122 × 29 71 kg
1500 × 600 × 1200 157 × 122 × 29 85 kg
1800 × 600 × 1200 187 × 122 × 28 100 kg
2100 × 600 × 1200 217 × 122 × 28 113 kg
2400 × 600 × 1200 244 × 122 × 28 126 kg

Ordering more than one of the same size

Up to 4 Benchmark Series enclosures of the same size can usually share one pallet, so you pay one pallet charge. Each extra enclosure costs less than sending it on its own pallet, and the total is shown at checkout.

For more than 4 enclosures, or a mix of sizes, please contact us before you order and we'll quote the freight.

If freight costs much more than the listed rate

Our rates are averages for each zone, and carrier prices can change. Occasionally the real cost of sending an order is significantly more than the rate you paid, for example because of a remote address, a carrier price change or a pricing error.

If that happens, we'll contact you before dispatch with a separate freight quote, and nothing extra is charged unless you agree. You can then choose to:

  • pay the quoted difference
  • collect from our Berkeley Vale factory instead, and we'll refund the freight you paid
  • cancel the order for a full refund

Collecting from the depot

We send your pallet to the depot nearest you. Most customers have one within 50 km, but in regional and remote areas it can be more than 100 km away. If you're not sure, contact us before you order and we'll tell you where your nearest depot is. The freight company will send you tracking details, so you can follow your pallet to the depot.

For Benchmark Series enclosures, check the pallet size and weight in the table above. Please bring a vehicle or trailer that can carry it.

Home delivery for pallet sizes

If you'd rather have a pallet-sized enclosure delivered to your door, we can usually arrange it for an extra cost. This isn't available for 2400 mm wide Benchmark Series enclosures.

  1. Contact us with your address before you order.
  2. We'll give you an estimate of the extra cost, and you decide whether to go ahead.
  3. If you do, you pay the depot collection rate at checkout.
  4. We confirm the exact difference for your address and send you an invoice for it.
  5. We book home delivery once the invoice is paid.

If the exact difference is more than our estimate and you'd rather not pay it, your order will go to the depot instead at no extra cost.

Accessories

Accessories, lighting, heating and other smaller items are sent by standard delivery. Freight is shown at checkout before you pay. If your order also includes an enclosure, accessory freight is charged on top of the enclosure freight.

Collecting from our factory

You're welcome to collect your order from Berkeley Vale at no freight cost. Please contact us to arrange a time. Completed orders need to be collected within 1 month of completion, unless we've agreed otherwise in writing.

Damage in transit

Please check your order when it arrives or when you collect it. If anything is damaged, let us know within 48 hours and send clear photos of the damaged product, the packaging and the shipping label, so we can claim with the carrier quickly.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. See our Warranty and Terms & Conditions for more detail.

Questions? Email habitatsathome@gmail.com or use our contact page.

  • Tyson - Director

  • Cleo - Quality Assurance Manager

  • Emily - Customer Service